LEGAL REFERENCE

Privacy Policy at 2ddl

Q: What if I believe my privacy has been violated?

Contact us immediately at privacy@2ddl.net with details of your concern. Include your username and a description of what happened. We will investigate and respond within three business days. You also have the right to file a complaint with your local data protection authority.

We collect and protect your personal information with the same care we put into your account experience. This policy explains what data we gather, how we use it...

Account SecurityPayment ProtectionData Transparency

Explore Lobby Read FAQ

What Information We Collect

When you open your 2ddl account, we ask for your name, email, phone number and date of birth to verify your identity. During deposits through JazzCash, Easypaisa, SadaPay or Raast, we record transaction details to confirm the payment cleared and to meet local financial reporting rules. We also track your gaming activity—which tables you visit, slot sessions you start, and sportsbook bets

you place—so we can show you your account history and rewards progress. Device information, IP address, and browser data help us detect fraud and keep your account secure. We collect this information only where local law permits and only to operate your account, process withdrawals and respond to your support requests.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

GET IN TOUCH

Privacy Questions & Support

If you have questions about how your data is handled, what information we hold on your account, or how to request deletion of your records, our support team can help. Reach out through any of these channels and we'll respond within one business day.

Team online

Email Support

Send privacy questions to [email protected]. Include your account username and a clear description of your request so we can locate and address your concern quickly.

Account Settings

Log in to your account, go to Profile > Privacy Settings to see what data we hold on you, update your contact details, or request a copy of your personal information.

Live Chat

Our support team is live during platform hours. Click the Help icon in the lobby to ask about privacy, data retention, or account closure options in real time.

HOW WE PROTECT YOU

Data Security & Trust Signals

Your privacy is built into how we run 2ddl every day. We use industry-standard encryption for all connections, store payment details in secure vaults, and never sell your...

Encrypted Connections

All data moving between your device and our servers uses TLS encryption, the same standard banks use. Your JazzCash, Easypaisa...

Payment Compliance

We follow local financial rules for deposit and withdrawal records. Payment processors confirm your identity before funds move, and we...

No Third-Party Sales

We do not sell, rent or share your personal information with marketers, advertisers or data brokers. Your gaming history stays...

Access Control

Only staff who directly support your account can see your data. We log who views what and audit these logs...

Secure Deletion

When you close your account, we delete personal data within 90 days unless law requires us to keep records longer...

Incident Response

If we discover unauthorized access to your account or payment information, we notify you immediately and work with payment partners...

Privacy Policy Scope

This privacy notice applies to your main 2ddl account and all activities on the platform—live casino, slots, sportsbook and mobile app. Other 2ddl services or partner sites may...

Main Platform

Your 2ddl account, all games, live tables, sportsbook, and deposits via JazzCash, Easypaisa, SadaPay or Raast fall under this policy.

Mobile App

The 2ddl app for iOS and Android uses the same privacy rules as the web version. Your login, deposits and game history sync securely across devices.

Cookies & Tracking

We use cookies to keep you logged in, remember your settings, and see how you move through the lobby. You can manage cookie preferences in your browser.

Third-Party Tools

Live-streaming software, payment gateways and analytics tools process data on our behalf. We require them to follow the same privacy rules we do.

Legal Requests

If law enforcement or a court asks for your data, we will comply where required by law. We aim to notify you unless we are legally prevented from doing so.

Policy Updates

We update this policy when our practices change or when law requires it. We notify you of major changes via email to your registered address.

International Data

2ddl operates in supported regions. If you are outside Pakistan, your data may be transferred to our servers in Pakistan or hosted partner locations where law permits.

Core Privacy Commitments

These six commitments form the foundation of how we handle your information. Each one reflects a real practice we follow every day on the platform to...

Minimal Collection

We ask only for information needed to verify your identity, process your JazzCash, Easypaisa, SadaPay or Raast deposits, and let you play. No unnecessary fields or hidden data requests.

Clear Purpose

Every piece of data has one clear purpose: account verification, payment processing, fraud prevention, or customer support. We do not use your information for any other reason.

Your Control

You can update your profile, change your email, request your data, or ask us to delete records. Log in to Account Settings anytime to make these changes yourself.

Retention Limits

We keep your data only as long as you have an active account or as long as the law requires. Payment records stay on file per local tax and banking rules.

Secure Processing

All staff who touch your information sign confidentiality agreements. We use encrypted databases and firewalls to keep unauthorized people out.

Transparent Policies

This document is written in plain English so you can understand exactly what happens to your data. We do not hide terms in legal jargon or fine print.

Frequently Asked Privacy Questions

When you close your 2ddl account, we delete your personal information within 90 days. Payment records and transaction logs are kept only if required by Pakistani financial law. You can request immediate deletion of non-essential data by emailing [email protected].

We do not store full payment details on our servers. Payment processors handle sensitive data directly. We keep only transaction receipts, amounts and timestamps for your account history and to verify deposits cleared. All stored information is encrypted.

Yes. Log into your 2ddl account, go to Profile > Privacy Settings and click 'Request My Data'. You will receive a file with all information we hold on you within seven days. You can also email [email protected] to request it.

Only 2ddl staff who directly support your account can see your information—support agents responding to tickets, security analysts checking for fraud, and engineers troubleshooting technical issues. We log every access and audit these logs monthly.

We do not sell your personal information to advertisers or data brokers. We share data only with payment processors needed to complete your JazzCash, Easypaisa, SadaPay or Raast deposits, and only when required by law enforcement with a valid legal order.

Open your 2ddl account, go to Account Settings > Close Account and follow the steps. You will be asked to confirm withdrawal of any remaining balance. After closure, we delete your personal data within 90 days unless legal rules require longer retention.

Contact us immediately at [email protected] with details of your concern. Include your username and a description of what happened. We will investigate and respond within three business days. You also have the right to file a complaint with your local data protection authority.